top of page

Frequently Asked Questions

NETCC Approved seller | Kirk Wojniusz | K.A.W Electrical & Solar Company
NETCC Approved Seller | Solar Power Installation FAQS | Solar Power Installer Maldon | Solar Power Installer Kyneton | Solar Power Installer Woodend | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Ballarat | Solar Power Company | Solar Panel Installer | K.A.W Electrical & Solar

Why choose an NETCC Approved Seller? i

The NETCC “New Energy Tech Consumer Code” has been through a rigorous public consultation process and received authorisation for the Australian Competition and Consumer Commission (ACCC).

The program aims to give you the confidence to purchase new energy tech by ensuring you are well protected and dealing with providers committed to transparent, quality service.

To become a New Energy Tech Approved Seller, a retailer must demonstrate it meets the NETCC standards. For example, a retailer must demonstrate it produces fair, detailed quotes and uses T&Cs which reflect the service standards and refund provisions of the NETCC.

The NETCC’s standards cover everything from sales and marketing practices to after-sale service, providing consumer protection standards throughout the customer journey.

K.A.W Electrical & Solar are proud to be a New Energy Tech Approved Seller, we are committed to ensuring our customers get fair and quality service when purchasing new energy tech, such as rooftop solar, battery storage and EV chargers. As a Approved Seller we meet the consumer protection standards.

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar

How does Solar interact with my home and the Electricity grid? iv

Majority of solar customers choose a mains grid-connected system for the reliability that such a system offers, as your home can draw electricity from the grid when insufficient electricity is being generated by the solar panels.

Any electricity produced by the solar power system but not needed by your house at the time it is produced is simply fed into the mains grid, with a feed-in tariff paid to the system owner. 

Check with your energy distributor that your household will be able to feed excess energy into the grid.

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | Solar Rebates Vic | Solar Interest Free Loan | Solar Battery Interest Free Loan

Can you explain the Solar Rebates and interest free loans?

Solar panel rebates for Victorians are up to $1,400 plus the option of an interest-free loan of $1,400 for solar and $8,800 for batteries. These are available for existing homes and homes under construction.

YOU MAY BE ELIGIBLE FOR SOLAR PANEL  REBATES  plus the option of an interest-free loan:

YOU MAY BE ELIGIBLE FOR A SOLAR BATTERY                                    interest free loan:

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | FAQS

What Warranties do I get for my Solar Power System?

Panel performance warranty – typically 25 years (Industry standard)

Panel product warranty – typically 25 years.

Inverter warranty – typically 10 years.

Installation warranty - 5 years.

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | FAQS

What can I do to keep my Warranties valid? vi

Following the below recommendations may help keep your Warranties valid. 

 

- No abusive use, misuse or lack of proper maintenance.

- Any work conducted by unskilled, untrained, or inexperienced technicians, tradespeople or other unqualified persons as instructed by the customer that are not a solar agent or appropriately skilled, trained and experienced A grade electricians, could affect your warranties.

 

- Any components, materials or workmanship supplied by the customer may affect the warranties. 

 

- Any damage or defects caused by the Solar PV System dealt with in any way which is inconsistent with any directions or use published by K.A.W Electrical & Solar or the Manufacturer, could affect your warranties.

- Solar cleaners or others who advertise similar services may be cheaper than an electrician, but the work they do to your system could be a safety risk or may void your warranty

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | FAQS

References 

i - NETCC - NETCC | Consumer protection standards for solar, batteries & more (newenergytech.org.au)

ii- SolarVictoria>Home>Solar Panel (PV) Buyers Guide>

Section 7: Finding the right installer and steps to installation

Section 7: Finding the right installer and steps to installation | Solar Victoria

iii-Clean Energy Council how does solar work

How does solar work? | Clean Energy Council

iv-SolarVictoria >Home ​>Solar for Business Solar Panel (PV) Buyers Guide >Section 3: Grid-connected solar explained

Section 3: Grid-connected solar explained | Solar Victoria

v-SolarVictoria>Home Solar Battery Buyers Guide>Section 3: Solar battery systems explained

Section 3: Solar battery systems explained | Solar Victoria

vi-SolarVictoria>Home>Solar panel maintenance: What you need to know

Solar panel maintenance: What you need to know | Solar Victoria

Solar Victoria 

Welcome to the Solar Homes Program | Solar Victoria

Solar Victoria 

Solar Panel (PV) Buyers Guide | Solar Victoria

Solar Victoria - Find an authorised solar retailer 

https://www.solar.vic.gov.au/retailers

Minimum feed-in tariff review 2023–24 | Engage Victoria

Engage Victoria Minimum feed-in tariff review 2023–24 

NETCC Consumer Information Products>Installing Solar - 

NETCC-Consumer-Information-Product-Installing-Solar-Power.pdf (amazonaws.com)

 

Useful websites

CEC Accredited Desginer | Maldon Vic | Solar Installer | Solar Power Company | Solar Panel Installer | K.A.W Electrical & Solar
CEC Accredited Installer | Maldon Vic | Solar Installer | Solar Power Company | Solar Panel Installer | K.A.W Electrical & Solar

What Accreditations should my solar installer have? ii

The person who installs your system needs to be accredited. Grid-connected and stand-alone solar systems with 230 volt wiring have to be installed by a Clean Energy Council Accredited Installer.

​Systems with batteries require a CEC Accredited Installer with either an additional battery endorsement, or stand-alone installation accreditation.

​Solar Victoria also requires installers to hold an unrestricted Class A Electrical Licence registered with Energy Safe Victoria.*

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar

How does Solar Panels produce energy? iii

When the sun is out, solar panels convert sunlight into DC (direct current) electricity. The solar inverter converts this electricity into AC (alternating current) power for use in your home.

 

Your home appliances use this power instead of drawing power from the electricity grid.

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | FAQS

What is a Feed in Tarif in regards to Solar? 

When your solar system generates more power than you’re using in your home, the leftover solar energy is sent back into the electricity grid. 

A feed-in tariff is a payment you’ll receive for this unused energy. The solar feed-in tariff appears as a credit on your electricity bill and is paid to you from your electricity retailer, usually at a set rate per kilowatt hour.

The amount you can feed-in might be limited by the ability of the electricity grid in your area to take it. In some places, no feed-in is allowed.

Check with your energy distributor that your household will be able to feed excess energy into the grid.

Solar Panel Installer | Solar Company Company | Solar Power Installer Maldon Vic | Solar Power Installer Woodend | Solar Power Installer Kyneton | Solar Power Installer Harcourt | Solar Power Installer Maryborough | Solar Power Installer Bendigo | Solar Power Installer Newstead | K.A.W Electrical & Solar | FAQS

Is Solar worth it if I am not home during the day?

During the day, your solar power system provides electricity to your house, reducing the amount of energy you buy from your electricity provider.

A lot of consumers are away from their home during the day. "So how can I get the most savings out of my system?"

You can buy efficient timers that you can set through the day that will run heavy electricity using appliances. Like dishwashers, washing machines or dryers. Alot of these newer appliances also have this feature built in.

For further advice call Kirk today!

Solar Battery Installer | Solar Panel Installer | Solar Power Company | Maldon Vic | K.A.W Electrical & Solar FAQS

What does Battery with back up capabilities mean?v

When you have a battery coupled with a solar PV system, the excess solar energy not used at home during the day is first used to charge the battery, before exporting any excess to the electricity grid.

There are various battery products available that have a wide range of functionality and performance. Some batteries can be charged from grid electricity during off peak times (e.g. overnight).

When the power grid goes down. Your battery will kick in and back up the circuits you have chosen to be most essential.

FAQS Solar Power Systems | K.A.W Electricla & Solar Company | Maldon Vic | Kyneton Vic | Woodend Vic | Bendigo Vic | Ballarat Vic | Maryborough Vic | Newstead Vic | Harcourt Vic | Central Vic

What if my home isn't facing north? 

There's a misunderstanding that if you don't have north facing positions on your roof, then you shouldn't get solar. Setting a solar panel north towards the sun's rays will generate the greatest amount of electricity. However, it's not always practical or simply can't be done due to roof area constraints to face a panel exactly north.

Solar panels facing west will generate more energy later in the day, closer to peak use times. Peak use times are when your electricity retailer will charge the most per kwh for the electricity that you use. Peak electricity hours happen around 4pm, which is about the same time that household usage starts to increase. If your aim is to produce the electricity that you use, then west-facing solar panels can help you meet your goal.

East Facing Solar panels generally produce most solar energy in the morning hours. East-facing panels are ideal for those whose electricity consumption is greater during morning hours.

  

For further advice contact Kirk today!

bottom of page